Share your concern with us
Finion Capital always wants to offer you the best possible service and place the payment services offered on a solid footing in every respect. The concerns and satisfaction of our customers and users are therefore our top priority. Nevertheless, criticism can occasionally arise. To continuously improve our services, we offer you a fair opportunity to inform us. We will process your suggestions promptly and appropriately as part of our complaint and dispute resolution procedure.
Below we have listed the steps you can take if you are not satisfied with a service and would like to submit a suggestion for improvement regarding our services, products, or employees.
We ask you to direct your complaint to info-de@finion-capital.com with the following information:
- (if available) File number, studio number or customer number
- Last name, First name
- Contact details (postal address, as well as email address)
- Date of birth
- Description of the concern
What happens next with your concern
We strive to process your complaint as quickly as possible. The specific processing time in individual cases depends in particular on the complexity and/or the necessary involvement of third parties, such as external service providers.
After the complaint processing is completed, you will receive a full response promptly.
Reference to the Arbitration Board
You also have the option at any time to submit your complaint to the consumer arbitration board of the Federal Office of Justice.